Advertisement feature: 20% of motorists say queues make them consider going elsewhere

Commercial characteristic from Tjekvik

A brand new nationwide survey has discovered that 67% of aftersales clients say they should queue after they drop off or accumulate their automotive, and 20% of these respondents say these routine queues are making them think about taking their automotive elsewhere, subsequent time work is required. The analysis* was commissioned by Tjekvik, a specialist in digital aftersales options.

When requested ‘How typically do you discover you usually have to queue to be seen by a service advisor?’, 36% responded ‘typically’, 25% responded ‘most occasions’, and 6% responded ‘each time’ (67% in whole). In addition to impacting loyalty, 18% of respondents say these queues are making them really feel much less glad with the seller’s requirements of customer support.

Queues have been discovered to be commonest at dealerships in London, with 82% saying they should queue. These within the East Midlands fared greatest, with 55% of respondents having to queue.

Christian Mark, CEO and Co-Founder at Tjekvik, stated: “With many purchasers trying extra carefully at the place they take their autos for service and restore, notably as a result of ongoing cost-of-living disaster, sustaining good ranges of customer support is crucial for sustaining footfall.

“Aftersales departments are busy areas for many sellers, notably at peak occasions, and our survey highlights that queuing to see a service adviser stays a difficulty for a lot of. Offering the pliability of digital check-in and check-out means these clients who don’t wish to wait can drop-off and pick-up their keys rapidly and securely.” 

Tjekvik’s Residence and Indoor self-service merchandise allow clients to securely examine their car out and in, how, when and the place they need – whether or not it’s at dwelling on their very own system, or within the dealership through user-friendly touchscreen kiosks. Tjekvik Out of doors additionally delivers a seamless check-in and check-out answer 24 hours a day, seven days per week.

The operational flexibility of Tjekvik’s Out of doors kiosk means sellers can help clients with drop-offs and collections at places away from the service reception, comparable to airports, railway stations and procuring centres. In addition to providing enhanced buyer comfort, the better attain ensures sellers can revenue from extra enterprise. 

The Tjekvik digital check-in course of additionally permits dealerships to advertise value-added services and products, such as season-specific provides, air con checks and repair plans. With many purchasers being extra snug in selecting such gadgets at a time to go well with them, the characteristic takes the strain off service advisors and allows dealerships to drive extra revenues in a constant and measurable manner. 

To contact and study extra about Tjekvik, please go to:

* Analysis was performed by OnePoll; the pattern was comprised of 1,000 automotive house owners throughout the UK

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